FAQs
What is a Medical Transcription?Medical transcription is the process in which the medical records that are dictated by doctors and other Health care professionals are converted to documents in required format.
What options does your medical transcription service offers for dictation capturing?The Doctors and other Health care Professionals can dictate directly into our dial-in dictation servers via toll free telephone line.
What is the timing of the toll free dictation system operation?The Doctors and other Health care professionals can access our dictation systems 24x7 and dictate the records.
Do you comply with HIPAA regulations?Offshore Medical Transcription Solutions meets all current HIPAA regulations and always been highly conscious of handling sensitive client and patient information with the utmost confidentiality. We are committed to deliver services and products that enable our clients to meet the requirements of HIPAA.
What quality measures do you undergo?
Our Quality Assurance Program is a proactive process, which provides the Quality Control reviews of all transcription work prior to its return to the customer.
The transcribed documents undergoes two levels of Quality Control Audits check for spelling and grammatical errors, review each report checking for context errors and ensure client specifications.
While the dictations are sent from your computer to our secured server 128 SSL bit encryption is performed.
What is the turn-around time of your medical transcriptions?We provide excellent turn-around time of about 12 to 24 hours guaranteed.
How long do you retain client files?We retain all voice and transcribed files in our database for one year; however, clients may make arrangements for longer storage periods if required.
How are your fees based on?
Our fees are normally based on per line, but depending on client requirements, we also offer quote per page, per minute of dictation, etc.
A line is based on a 65 character count. A character is defined as a letter, number, space, symbol and/or a function key. For instance, capitalization and underlining are charged as two characters. There is no character count for bold on or bold off. Our line count is firmly established, and not subject to deviation.
Yes, all of our transcriptionists sign non-disclosure and confidentiality agreements before working with us.
How can I get further information for any other questions I might have?We would be happy to answer any questions you might have regarding the outsourcing of your transcription. Please feel free to CONTACT US with any further questions you may have. We are also available for a short meeting at your convenience for more personalized service. We offer a free no-obligation consultation.